Refund policy

🎀 No Refund Policy 🎀

Thank you so much for supporting The Knotty Duo! Every purchase means the world to our small business. 💗

🎀 All Sales Are Final

Due to the handmade nature of our products, we do not offer refunds, returns, or exchanges for change of mind, incorrect purchases, or buyer's remorse.

🎀 Handmade with Love

Each item is carefully handcrafted, making every piece one of a kind. Small variations in size, shape, or color are a natural part of handmade items and are not considered defects.

🎀 Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please get in touch with us within 48 hours of delivery with:

• 💗 Your order number

• 🎀 Clear photos of the item and packaging

• 💌 A brief description of the issue

We'll gladly work with you to make it right if the issue was on our end.

🎀 Shipping

We are not responsible for packages that are delayed, lost, or marked as delivered by the shipping carrier. If your package is lost, please get in touch with the shipping carrier directly to file a claim

🎀 Questions?

If you have any questions before placing your order, please don't hesitate to reach out! We're always happy to help.

💗 Thank you for supporting our small business and handmade creations! 💗

🎀 The Knotty Duo 🎀

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